Return & Refund Policy

Return & Refund Policy | Bharat Kirana Wholesale

Effective Date: 08-05-2025

At Bharat Kirana Wholesale, customer satisfaction is our top priority. We strive to deliver quality products every time, but if you’re not fully satisfied with your order, we’re here to help.

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1. Return Policy

We accept returns under the following conditions:

Wrong Product Delivered

Damaged or Expired Product

Missing Items in the Order

Conditions for Return:

Request must be made within 24 hours of delivery

Product must be unused and in its original packaging

Photo or video proof of damage or issue is required for approval

To initiate a return, email us at groosoindia@gmail.com with your order number and issue details.

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2. Non-Returnable Items

For health and safety reasons, we do not accept returns for:

Fresh food items

Opened or used products

Products marked “Non-returnable” on the product page

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3. Refund Policy

Once your return is approved:

Refunds will be issued via the original payment method or as Grooso Wallet credit, based on your preference

Refunds are processed within 3–7 business days after verification

In case of COD (Cash on Delivery) orders, refunds will be made through bank transfer or UPI after collecting account details securely.

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4. Cancellations

Orders can be cancelled before they are dispatched

Once dispatched, cancellation is not possible; you may request a return after delivery if eligible

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5. Contact Support

For returns, refunds, or help with your order, contact:

Bharat Kirana Wholesale

Email: groosoindia@gmail.com

Phone: 7799939696

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We’re committed to ensuring a smooth shopping experience for you. If something goes wrong, we’ll make it right.